PicPress — Refund & Cancellation Policy

Effective date: 2026-11-03   Processed by: Paddle (Merchant of Record)

Paddle processes all PicPress payments and refunds as the Merchant of Record. Refund and cancellation requests are made and handled through Paddle's billing portal and support channels — not inside the app. The sections below state PicPress' refund positions.

One-time (lifetime) plan — $49

• Within 14 days of purchase, and before the Pro license has been used, you may request a full refund.
• Once a Pro license has been activated and used, a refund may no longer be available.

Subscriptions — monthly ($3.49) / yearly ($29)

• You may cancel at any time, in Paddle's billing portal or via Paddle support.
• After you cancel, Pro access continues until the end of the current billing period, and you are not charged again.
• Refunds for specific situations (for example, an unused period, a duplicate purchase, or a billing error) are handled by Paddle under its refund policy.

How to request

• Subscriptions: manage or cancel in Paddle's billing portal, or contact Paddle support.
• One-time plan: contact Paddle support with your order details; the PicPress position above (14 days, unused) is applied through Paddle.

Paddle is the Merchant of Record and is the party of record for refunds and tax. Questions about a specific transaction should be directed to Paddle support.

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